Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the agent experience in the contact center.

As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO Jeff Fettes for an exclusive feature.

Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article in full and learn four things brands can expect as attended AI continues to gain popularity in contact centers around the world.

“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning, Jonathan Rioux. “AI merely emulates text of greater sensitivity.” In other words, the machine is getting better at mimicking humans, but it still requires the input of humans. And that keeps changing the definition of what it means for a computer to pass as a human.

In honor of today being Star Wars Day, we thought we would give a shoutout to some of our favorite AI droids.

With 2020 coming to an end, reflections on the past year of tech advancements, trends, and predictions for 2021 are a hot topic. A recent article from Forbes discusses key AI trends that will continue to accelerate in 2021.

2020 has been a year of changes and adjustments, one of which has been the shift towards temporary or permanent remote workforces for organizations across the globe.

The future is digital, but that doesn’t mean that human workers have become obsolete. In fact, the complete opposite is true; there is an increasing demand for human employees, specifically with technology skills and an understanding of artificial intelligence.

Our recent blog post discussing tech trend predictions for 2020 identified Explainable AI as an important focus for the upcoming year. But why is it so important to understand why AI does what it does?

Can artificial intelligence show bias? As much as we’d like to believe that bias is a thing of the past, both humans and artificial intelligence (AI) can in fact show biases towards one group or another.

Robots are on the rise in 2020, but not just any kind of robots. This year, over half of the 1 million expected robots sold for enterprise use will be professional service robots. You may be asking, “what is a professional service robot, and how does it differentiate from other robots?”