Ready, Set, Leap! How to Overcome the Barriers Preventing Your Contact Center from Adopting AI and Automation
These smart strategies for breaking through the barriers to AI and automation adoption in your contact center can help get…
Concerned about Privacy while Piloting AI in Your Contact Center? Here’s How to Keep Data Safe.
Know what to look for in a vendor and steps you can take to mitigate security risks, then move confidently…
How Legacy Systems Are Holding Your Contact Center Back—and What to Do About It.
Don’t let legacy systems hold your contact center back. Learn how (and why) to leverage AI to ease the transition…
From KITT to Cobots: Driving the Future of Customer Experience
In customer service, the integration of cobot technology is akin to the leap from static, inflexible systems to more adaptive,…
Forbes Names Laivly as One of Canada’s Best Startup Employers 2024
Laivly has been recognized as one of Canada’s Best Startup Employers 2024 by Forbes and Statista Inc., ranking second on…
The Changing Landscape of Email in Customer Experience
Email as a CX support channel is more cost-effective than ever, thanks to generative AI and automation. Learn more in…
Why Analyzing Agent Activity Is the Missing Puzzle Piece for Contact Centers
Most CX analytics tools only track customer data or data while using the tool. Read how comprehensive agent data provides…
How APIs Create a Barrier to Digital Adoption
In our swiftly evolving digital ecosystem, connectivity and efficiency are critical. Application Programming Interfaces (APIs) have surged in importance to…
Counteracting Agent Burnout Through Enterprise Automation
In our hyper-connected world, consumers place a high premium on superior and immediate customer service without realizing that providing that…
How Agent Assist Technology Will Transform Your Contact Center
The way your company manages customer issues can mark the difference between failure and success. We know how important it…