4 Data Security Measures for Your CX Tech Vendors Should Have in Place
Knowing a few security best practices to look for in a technology partner can help you make the best choice…
Six Ways Attended Automation Can Transform Your Call Center
Read an excerpt of Laivly CEO Jeff Fettes’ article for Connections Magazine, and learn about the positive impact of attended…
3 Ways to Raise Customer Satisfaction and Lower Appeasement Costs
Need help finding the balance between too much and too little spending on customer appeasement costs? Read on to manage…
Contact Center Jobs Are Tough: Here Are Three Ways Technology Can Help
Read an excerpt from Laivly CEO Jeff Fettes’ article for Forbes, about some of the ways technology can improve the…
Laivly Launch Covered in VentureBeat Exclusive
As Laivly officially announced the launch of our attended AI platform created specifically for contact centers, VentureBeat interviewed Laivly CEO…
Laivly Launches Attended AI Platform to Modernize Call Centers at Scale
Real-time AI platform proven to increase ROI, drive better customer experience, generate greater productivity and higher job satisfaction for call…
Attended AI Is the Future of Customer Service. Here’s What That Means for Brands.
Below is an excerpt from Laivly CEO Jeff Fettes’ article for Fast Company. Visit Fast Company to read the article…
Should You Be Concerned About Sentient AI?
“The consensus in the machine learning community is that sentience is a moving goalpost,” says Laivly’s Director of Machine Learning,…
Do Customers Really Prefer Self-Service Automation?
The 40-and-under crowd doesn’t like talking on the phone. It’s been memed and joked about at length, but it’s also…
What Star Wars Teaches Us About Robot AI
In honor of May 4th, aka Star Wars Day, we wanted to give a shoutout to some of our favorite…